ACDS Online

F114: Interpersonal and Professional Communications

1. Effective Verbal Communication

Oral Communication Toolkit, from Griffith University, Australia, describes the elements of good communication skills.
Verbal Communication provides audio samples that "paint a picture of who you are as a person and the professional standing of the organisation you work for." Expore the left side links for more information about effective communication.

2, Active Listening

Wikipedia provides this descriptions of active listening.
Listening Effectively includes a section explaining types of responses to listening situations.
Toolbox on Community Action Resources from Health Canada includes information about active listening.

3. Body Language

Proxemics Project is a YouTube video showing invasion of personal space and the subsequent short interviews with students.

4. Non-Verbal Communication

Non-Verbal Communication tests your ability to interpret body language. Use the left side menu to proceed through the pages.
Communication, from Southern Cross University, includes a section on non-verbal expression.
simplybodylanguage.com is devoted specifically to body language, includes photo examples. Use the left side menu to navigate and watch for links, near the bottom of pages, to more indepth information.

5. Problem Solving

How To Solve Daily Life Problems, an article from Memorial University of Newfoundland.
Introduction to Problem Solving is an in depth article that discusses problem solving, including guidelines and examples.
Skills to Effective Communication is a website article with brief examples of resolutions and approaches in conflict situations from the Effective Communications Skills website.

6. Grammar

York University Style Guide provides guidelines for capitalization, abbreviation, punctuation, use of titles, non-sexist language and other issues of style.
Guide to Grammar and Style - This list of grammatical rules and explanations, comments on style, and suggestions on usage is provided by Jack Lynch at the University of Pennsylvania.
Road to Grammar provides a number of online quizzes.

7. Spelling - Available online dictionaries include:

9. Writing

Fight the Fog - A European Union resource that "will help you to write clearly and make sure your message ends up in your readers’ brains, not in their bins. "
11 Ways to Improve Your Writing and Your Business provides tips to get a faster, more confident start when working with memos, letters, reports, and news releases.
The Elements of Style "gives in brief space the principal requirements of plain English style and concentrates attention on the rules of usage and principles of composition most commonly violated."

9. Plain Language

10. Conflict Resolution

Conflict Resolution Programs at Mount Royal University
Community Mediation Calgary Society is a non-profit organization group of mediators that can assist in ‘workplace dispute resolution for non-profit organizations.’